Shipping Information

Orders placed on Charmea.hu are carefully packed and delivered with the help of our trusted shipping partners.

We currently deliver exclusively within Hungary. Personal collection is not available.

Delivery Methods

During checkout, you can choose from the delivery methods available for your particular order and delivery address.

DPD Courier Delivery

If you select DPD home delivery, your parcel will be delivered to the Hungarian delivery address provided during checkout.

The courier may send delivery notifications by e-mail and/or SMS, so please make sure that you provide a valid e-mail address and telephone number when placing your order.

MPL

If you select MPL delivery, your order will be delivered by Magyar Posta/MPL according to the delivery option selected during checkout.

The MPL delivery options available for your particular order will be displayed during checkout.

FOXPOST

If you select FOXPOST, you can have your parcel delivered to an available FOXPOST parcel locker or pick-up point selected during checkout.

Once your parcel is ready for collection, the delivery provider will send the information required to collect it using the contact details provided with your order.

Please make sure to collect your parcel within the collection period specified in the notification.

How Much Does Delivery Cost?

Delivery charges depend on the selected delivery method.

The exact and current delivery charge is always displayed during checkout before you submit your order.

Charmea.hu currently does not offer a general free-delivery threshold based on the value of an order.

If you select cash on delivery, an additional cash-on-delivery fee may apply. The exact amount of this fee will also be displayed before you submit your order.

How Long Does Delivery Take?

We aim to process orders and hand them over to the selected delivery provider as quickly as possible.

Estimated delivery time: [e.g. 1–3 business days]

The stated delivery time is an estimate. Delivery may take longer during public holidays, periods of increased demand, stock shortages or when courier services are experiencing unusually high volumes.

If we expect a significant delay in fulfilling your order, we will, where possible, inform you.

How Can I Track My Parcel?

Where tracking is available for the selected delivery service, you may receive tracking information from the courier or from us after your parcel has been dispatched.

You can then follow the status of your parcel using the delivery provider's tracking system.

What Should I Check When Entering My Delivery Details?

Before submitting your order, please check:

• the recipient's name;

• delivery address;

• postal code;

• e-mail address;

• telephone number;

• selected pick-up point or parcel locker, where applicable.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.

What Happens if I Do Not Collect My Parcel?

Please only place an order if you are able to accept or collect the parcel.

For home delivery, any additional delivery attempts following an unsuccessful delivery are subject to the rules of the relevant courier service.

For parcel lockers or pick-up points, the parcel must be collected within the collection period specified by the delivery provider.

Uncollected parcels may be returned to us by the delivery provider.

Damaged Parcels

If you notice visible external damage to the parcel when it is delivered, please report it to the courier and, where possible, document the damage.

If you discover that a product is damaged after opening the parcel, please contact us and, where possible, provide photographs of:

• the external packaging;

• the internal packaging;

• the damaged product.

This will help us investigate and resolve the issue as quickly as possible.

Failure to inspect the parcel in the presence of the courier does not, in itself, result in the loss of your statutory consumer rights.

Withdrawal and Returns

If you wish to exercise your statutory right of withdrawal after receiving your order, you may return the product to us in accordance with the applicable withdrawal rules.

Return address:

Bíró István EV
2132 Göd, Őszapó utca 143. B
Hungary

In the event of withdrawal, the direct cost of returning the product is borne by the Customer unless applicable law or the relevant offer provides otherwise.

For detailed information about withdrawal and returns, please see our Withdrawal Information and Terms and Conditions.

Questions About Delivery?

If you have any questions about delivery or a parcel that has already been dispatched, please contact us:

Charmea.hu
E-mail:[email protected]
Phone: +36 30 512 2759