Frequently asked questions
Orders, shipping, payment, and paint selection in one place.
Do I need to create an account to place an order?
No. You can shop on Charmea.hu without creating an account. If you prefer, you can register an account to make it easier to manage your details and view previous orders.
What payment methods do you accept?
You can securely pay online by card through Stripe. Cash on delivery may also be available for eligible delivery methods. Any additional COD fee will be displayed during checkout before you submit your order.
Is online card payment secure?
Yes. Online card payments are processed through Stripe's secure payment infrastructure. Charmea.hu does not store or have access to your complete payment card details.
What delivery methods are available?
We offer delivery options through DPD, MPL and FOXPOST. The delivery methods available for your particular order and their current charges will be displayed during checkout.
Do you ship internationally?
Not at the moment. Charmea.hu currently delivers exclusively within Hungary.
Can I collect my order in person?
Personal collection is currently not available. You can choose from the available delivery methods during checkout.
How long will my order take to arrive?
We aim to process orders and hand them over to the delivery provider as quickly as possible. The estimated delivery time is displayed during the ordering process and, where available, on the relevant product page.
Can I track my parcel?
If tracking is available for your selected delivery service, you may receive a notification and tracking information after your parcel has been dispatched. You can use this information to follow the progress of your delivery.
Can I return my order if I change my mind?
Yes. As a consumer, you generally have the right to withdraw from an online purchase without giving a reason within 14 days of receiving the product. Please see our Withdrawal Information and Terms and Conditions for full details.
What should I do if my product arrives damaged?
Please contact us at [email protected]. Where possible, include photographs of the product as well as the external and internal packaging so that we can investigate the issue as quickly as possible.
What should I do if I receive the wrong product?
Please contact us at [email protected] and include your order number if possible. We will check your order and help resolve the issue.
Will the product look exactly the same as in the photos?
We make every effort to ensure that our product photographs represent our jewellery as accurately as possible. However, colours may appear slightly different depending on your screen and display settings.
How can I contact Charmea.hu?
If you have any questions, contact us at [email protected] or call us on +36 30 512 2759.
